Effective Date: July 8, 2026
At DriveX Auto Parts, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, request a quote, contact us, or purchase auto parts from us.
By using our website and services, you agree to the practices described in this Privacy Policy.
OUR COMMITMENT TO PRIVACY
At DriveX Auto Parts, protecting your personal information is important to us. We understand that when you contact us for an engine, transmission, or other used auto part, you may provide personal details, vehicle information, and contact information that you expect us to handle responsibly.
This Privacy Policy explains how we collect and use your information when you:
- visit our website,
- submit a quote request,
- place an order,
- communicate with us by phone, email, form, or SMS,
- or interact with our support and customer service team.
We use reasonable administrative, technical, and organizational safeguards to help protect your personal information and maintain the security of our systems.
INFORMATION WE COLLECT
A. Personal Information You Provide
We may collect personal information that you voluntarily provide when you fill out a quote form, place an order, contact us, subscribe to updates, or communicate with us through our website or customer support channels.
This may include:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- ZIP / postal code
- Payment-related details required to complete a transaction
- Information you provide in support requests, contact forms, live chat, or quote forms
B. Vehicle & Part Information
To help identify the correct part and confirm compatibility, we may collect information related to your vehicle and requested part, including:
- Vehicle year
- Vehicle make
- Vehicle model
- VIN (Vehicle Identification Number), if provided
- Part requested (for example: engine, transmission, transfer case, etc.)
- Any additional compatibility details or notes you submit
C. Automatically Collected Information
When you browse our website, certain information may be collected automatically through cookies, analytics tools, server logs, or similar technologies. This may include:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Date and time of visits
- Referring website or traffic source
- Basic site usage behavior and engagement data
D. Communication Information
If you contact us by email, phone, contact form, or text message, we may keep records of those communications, including your inquiry, support request, quote request, or order-related message.
HOW WE USE YOUR INFORMATION
DriveX Auto Parts may use the information we collect for business and operational purposes, including to:
- Process quote requests and customer inquiries
- Identify the correct part for your vehicle
- Confirm part availability and compatibility
- Process, fulfill, and deliver orders
- Send invoices, confirmations, and shipping updates
- Communicate with you regarding your request, order, or support issue
- Provide customer service and post-sale assistance
- Improve our website, services, and user experience
- Analyze site traffic, inventory demand, and customer behavior trends
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal, tax, accounting, and regulatory obligations
- Send promotional emails, offers, or updates where permitted by law or where you have opted in
HOW WE SHARE YOUR INFORMATION
DriveX Auto Parts does not sell your personal information. We may share your information only in the limited situations described below:
A. Service Providers
We may share your information with trusted third-party service providers who help us operate our business and provide services, such as:
- payment processors,
- shipping and delivery partners,
- website hosting providers,
- customer support or CRM tools,
- analytics providers,
- email and SMS communication platforms,
- fraud prevention and website security tools.
These providers are permitted to use your information only as necessary to provide services to us or on our behalf.
B. Legal Compliance and Protection
We may disclose your information if required to do so by law, court order, subpoena, government request, or other legal process, or when we believe disclosure is necessary to:
- comply with legal obligations,
- protect our rights or property,
- prevent fraud or security issues,
- enforce our terms or agreements,
- or protect the safety of our customers, staff, or business.
C. Business-Related Support or Warranty Handling
Where relevant to your request, order, installation support, shipping issue, or warranty-related matter, we may share limited information with trusted operational partners involved in resolving the issue or fulfilling the service.
SMS & PHONE COMMUNICATION POLICY
If you provide your phone number to DriveX Auto Parts, you consent to receive communications from us related to your request, order, support issue, or account activity. These communications may include:
- quote follow-ups,
- order confirmations,
- shipping and delivery updates,
- customer support responses,
- service-related notifications,
- and, where permitted, promotional or marketing messages.
Message frequency may vary. Standard message and data rates may apply depending on your carrier and plan.
You may opt out of promotional text messages at any time by replying STOP to the message. For help, reply HELP or contact our support team directly.
We do not sell or share your SMS consent data with unrelated third parties. SMS-related information may be shared only with communication service providers as necessary to deliver messaging services.
EMAIL COMMUNICATIONS & MARKETING
If you provide your email address, we may send you emails related to:
- quote responses,
- order confirmations,
- invoices,
- shipping updates,
- customer support communications,
- and occasional promotional offers or product updates.
You may unsubscribe from promotional marketing emails at any time by clicking the unsubscribe link included in the email, or by contacting us directly. Please note that even if you opt out of promotional emails, we may still send you service-related or transactional communications about your orders or requests.
COOKIES & ANALYTICS
DriveX Auto Parts may use cookies and similar technologies to improve website performance, remember user preferences, understand how visitors use our website, and support analytics or marketing efforts.
Cookies may help us:
- remember user preferences,
- improve page performance,
- understand which pages are most useful,
- measure traffic and engagement,
- and improve the customer experience on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.
We may also use analytics tools or similar technologies to better understand visitor behavior, site traffic, and general website performance.
PAYMENT INFORMATION
If you make a purchase through our website or through a payment link provided by DriveX Auto Parts, your payment may be processed by secure third-party payment providers.
We may collect limited transaction-related information needed to process your order, but we do not intentionally store full payment card details on our own servers unless explicitly stated. Payment processing is handled by the applicable payment provider using its own security measures and compliance standards.
We encourage customers to review the privacy and security policies of any payment processor used during checkout or invoicing.
DATA RETENTION
DriveX Auto Parts retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- process and fulfill orders,
- provide customer service and support,
- maintain transaction and business records,
- comply with tax, legal, regulatory, or accounting obligations,
- resolve disputes,
- investigate fraud or misuse,
- and enforce our agreements or policies.
Retention periods may vary depending on the type of information and the reason it was collected.
DATA SECURITY
DriveX Auto Parts takes reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. We use administrative, technical, and organizational safeguards designed to protect the information we collect and store.
However, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
We encourage customers to use secure passwords, avoid sharing sensitive login information, and contact us immediately if they believe their data or communication with us has been compromised.
YOUR RIGHTS & CHOICES
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:
- request access to personal information we hold about you,
- request correction of inaccurate or incomplete information,
- request deletion of certain information where applicable,
- opt out of promotional emails or text messages,
- ask how your personal information is used,
- or request that we review or update your contact preferences.
To exercise a privacy-related request, please contact us using the contact information listed below. We may need to verify your identity before processing certain requests.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, tools, or partner resources that are not operated by DriveX Auto Parts. If you click on a third-party link, you will be directed to that third party’s website.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
CHILDREN’S PRIVACY
DriveX Auto Parts’ website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have unintentionally collected personal information from a child under 13, we will take reasonable steps to delete that information.
If you believe a child may have provided us with personal information, please contact us so we can investigate and address the issue.
CHANGES TO THIS PRIVACY POLICY
DriveX Auto Parts may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, legal obligations, or privacy practices.
When we update this Privacy Policy, the revised version will be posted on this page along with an updated Effective Date. Your continued use of our website or services after changes are posted indicates your acceptance of the updated policy.
CONTACT US
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
DriveX Auto Parts
Website: https://drivexautoparts.com
Email: support@drivexautoparts.com
Phone: (888) 220-9007
Address: 123, Auto Parts Way Miam, FL 33101, USA